FAQs

Payments

Which payment systems do you accept?

We accept standard credit cards (VISA, Mastercard & AMEX). We don’t have access to any of your credit card information; financial information is handled via Stripe, the leading payment management platform. If you prefer paying by bank transfer, please contact us. Please be aware that bank transfer orders are treated manually and can take up to 7 working days to complete. Font files will not be delivered until we receive payment confirmation from our bank.

When do I receive my order?

Orders should automatically be delivered by email after the payment is processed. You will receive two emails, one with a downloadable link to the files you licensed and another one with the invoice for your transaction. In case of delay, please check your junk/spam folders. On rare occasions, it might take extra time to verify a payment. Please, contact us if you think your order is taking particularly long.

What is your currency?

All our prices and transactions are in Euros. If you operate on another currency, please check with your bank the conversion rates and potential fees they might apply.

Is the transaction secure?

We use a SSL certificate to protect your customer information, but we do not store any of your financial data. Transactions are handled via Stripe and Octobat.

Taxes and VAT.

All the prices listed on the site exclude taxes. If you are an EU customer, the relevant VAT rate will be applied at the end of the process unless you are registered for European VAT with a valid VAT number. We do not charge VAT for non-EU customers. We're fully compliant with EU digital downloads VAT regulations.

Returns & refunds.

Due to the digital nature of the fonts, we cannot offer refunds after the purchase is made.

Can I purchase licenses for two different font families on the same transaction?

Not a this stage. You would have to purchase one of the families first, and then proceed with the next family once the first transaction is finalised.

Demo/trial

Live typeface test.

You can use the live typeface test to preview your own text. Please note that the fonts displayed lack OpenType layout features.

Could I try your fonts on my designs before purchasing?

From time to time, we offer free demo font licenses for you to properly test them on your design mockups and use them on presentations when pitching to clients. For using the font to create products/visuals to be used commercially, or personally, you must purchase one of our commercial licenses.

Do you provide demo webfonts?

No, but you can use the live typeface test feature on our website to see how they perform on your browser.

Licensing & pricing

I saw Bw fonts on other sites. Are they authorised?

Here’s the list of authorised resellers where some of our fonts are available:

Creative Market

Envato Elements

Fontspring

FontYou

Hype for Type

MyFonts

You Work for Them

If you see our fonts available on a site not listed here, please contact us before making any purchase. 

 

What’s the difference between your licenses here and on your authorised resellers?

The licenses you find on www.brandingwithtype.com are exclusive to this site. Each of our authorised resellers have their own licensing and pricing model, which differs to the one offered directly by us. Please read carefully all the EULAs before deciding which license fits you best.

What does ‘unlimited’ webfont mean?

It means exactly that. There’s no page-view limits and you can use the fonts on as many domains as you need, providing they are owned by the licensee. If you want to use the fonts to create a web template/theme for third parties to use, please contact us.

What does ‘unlimited’ mobile apps mean?

It means exactly that. You can use the font on as many mobile apps as you need, providing they are owned by the licensee.

What does ‘unlimited’ document embedding mean?

It means that, as well as on pdfs, you can embed the fonts on as many Epub documents as you need, providing they are owned by the licensee.

Do I need to renew my license after a period of time?

No, all of our licenses are permanent (one-time fee). 

My needs are not covered on your licensing packages.

Don't worry. Drop us a line at info@brandingwithtype.com with your specific requirements and we will look into that.

Can I get a discount?

There is a 40% discount already in place when purchasing a family, compared to buying the individual styles separately.

Upgrading licenses and completing families.

Please send us an email explaining the new styles and/or the new licensing requirements plus the invoice for your original purchase attached. We will discount what you already paid from the new licensing fee.

Naming fonts

Can I rename the fonts after my company?

Yes if you are licensing for 6 or more users. For licenses M and L (up to 25 and 100 users respectively) your chosen name will carry the ‘Bw’ prefix. 

We recommend you chose a font name directly connected to the licensee name. We will check it against our own font name database and we will flag any potential issues.

Ultimately, it will be your sole responsibility to ensure that the chosen name doesn’t incur in copyright infringement. Consultancy on font naming could be provided separately.

I want to use a custom name on a font without the Bw prefix.

That option is only available under the XL license agreement.

Technical

Which formats do you deliver?

.OTF for Desktop, App, Epub and Broadcast.

.WOFF2, .WOFF and .EOT for Webfonts.

Legacy .TTF and .SVG could be delivered on demand.

I can't access the alternates on your fonts.

All the OpenType features on our fonts have been tested on Adobe CC software. If you are using the fonts on another software, please refer to the user guide or contact the manufacturer directly.

Hinting

All our fonts have been automatically hinted. If you require further manual hinting for a particular point size range, please drop us a line.

Others

I need a larger/smaller character set. Could you do that?

Yes. Drop us a line at info@brandingwithtype.com 

Do you speak any other languages?

Si, además de inglés también hablamos español. Puedes enviarnos tus consultas en cualquiera de los dos idiomas.